PennyDrive

Account deletion · Last updated 5 May 2026

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Delete your account

You can delete your PennyDrive account and all associated data at any time. This page explains how, what gets deleted, and how long it takes.

1. From inside the app (fastest)

1. Open the PennyDrive app and sign in.
2. Go to Settings → Account → Delete account.
3. Confirm. Your account is queued for deletion immediately.

2. By email (if you no longer have the app installed)

Send an email to support@pennydrive.in from the email address on your PennyDrive account. Use the subject line "Account deletion request".

We will verify your identity by replying from the registered email and complete deletion within the timelines below.

3. What gets deleted

• Your profile (name, email, Google sign-in identifier)
• All files you have uploaded — both active (Backblaze B2) and cold (AWS S3 Glacier Deep Archive)
• All folder structures, file metadata, thumbnails, and previews
• All session and device records
• All notification history

4. What we keep, and for how long

Some records are retained briefly for legal and accounting reasons:

• Billing and tax records — invoices, payment receipts, GST records — retained for up to 8 years as required by Indian tax law.
• Audit logs tied to your account — retained for up to 90 days for security and abuse investigation, then deleted.

These records are kept in pseudonymised form where possible and are not used to re-identify or contact you.

5. How long the deletion takes

• Active files (B2): deleted within 24 hours of your request.
• Cold files (S3 Glacier Deep Archive): deletion is initiated immediately; AWS completes propagation within 30 days.
• Account profile and metadata: deleted within 30 days, in line with India's Digital Personal Data Protection Act, 2023.

6. Cancelling an active subscription

If you have an active subscription, please cancel it first through Google Play (Play Store → Profile → Payments & subscriptions → Subscriptions) or, on iOS, through Apple Subscription Settings. We do not have access to cancel store-managed subscriptions on your behalf.

Account deletion does not automatically cancel an active store subscription, and we cannot refund charges that have already been billed by Apple or Google.

7. Questions

If you have questions about deletion or your data rights under the DPDP Act, contact our grievance officer at pennydrive.2026@gmail.com or read our full privacy policy.